Privacy Policy

Welcome to ClassGrid. ClassGrid ("we", "our", "us") provides an AI-enabled classroom management platform designed for educational institutions, coaching centers, faculty members, and students.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use the ClassGrid platform, website, and related services (collectively, the "Services").

By accessing or using ClassGrid, you agree to the practices described in this Privacy Policy.

This Privacy Policy applies to all individuals who interact with the ClassGrid platform, including students enrolled in ClassGrid-powered classrooms, faculty members managing courses and content, organization administrators overseeing institutions, super administrators managing the platform, and visitors to our website.

This policy does not apply to third-party services that may be linked from our platform. We encourage you to review the privacy policies of any external services you access through or alongside ClassGrid.

We collect only the information necessary to operate and improve the platform. The categories of information we collect are described below.

When you create an account, we collect your full name, email address, your assigned role within the platform such as student, faculty, or organization admin, and your organization affiliation. If you sign up using Gmail, GitHub, or LinkedIn, we also automatically import your name and profile image directly from that account. You do not need to upload a profile photo manually — it is pulled from whichever service you use to sign in.

When you log in using email and password or through a third-party provider such as Google, GitHub, or LinkedIn, we collect your email address, basic profile information including your name and profile image, authentication metadata such as login timestamps, and device and session information. We do not access or store your Google, GitHub, or LinkedIn password. We only request the basic profile information necessary to authenticate you securely on the platform.

When you use ClassGrid for teaching or learning, we store the notes you upload, messages sent in classrooms, join requests, quiz answers, and any work you submit. This data is stored on ClassGrid's servers, but ClassGrid does not browse or manage your content. Only the organization that set up your classroom — and the people they authorize, like teachers and admins — can access it. ClassGrid will only look at this data if there is a serious security issue or a legal requirement to do so.

When you upload academic materials—such as study notes, PDFs, assignments, or classroom announcements—we store these files securely on our servers. We do not claim any ownership over your intellectual property. The visibility and access to this content are strictly governed by the permissions set by your organization and classroom structures. ClassGrid acts only as a secure hosting provider to facilitate education; we do not sell, share, or commercially exploit any user-generated academic content under any circumstances.

When you interact with AI features on the platform, we collect the questions or prompts you submit, the AI-generated responses returned to you, and usage logs maintained for system performance and abuse prevention purposes.

We automatically collect certain technical data to maintain platform stability and security. This includes your IP address, browser type, device information, session tokens, login activity logs, error logs, the amount of time spent on the platform, and feature usage statistics. This information is used solely for operational and security purposes.

When users make payments, limited information such as name, email, phone number, and transaction details may be shared with Razorpay for payment processing. Classgrid only stores necessary transaction references (payment ID, order ID) for billing and support. Sensitive payment details are handled directly by Razorpay and not stored on Classgrid servers.

We use the information we collect to provide authentication and account access, deliver classroom functionality, and enable communication between users on the platform. We also use it to improve system performance, detect and prevent fraud and misuse, enforce organization-level access controls, maintain system security, provide technical support, and comply with applicable legal obligations.

If you choose to sign in using Google, GitHub, or LinkedIn, we request only basic profile and email access from that service. We do not access your private data such as emails, repositories, or connections beyond what is needed for authentication. We do not sell or transfer your data from any of these third-party providers to anyone, and all such data is used strictly for the purpose of authenticating your identity on the ClassGrid platform. We comply with the data usage policies of Google, GitHub, and LinkedIn respectively.

ClassGrid operates as a platform infrastructure provider. Each organization using ClassGrid is independently responsible for managing the content uploaded by their faculty, all classroom materials, student management and enrollment, academic integrity, and user moderation within their organization.

ClassGrid does not actively review or monitor every classroom interaction unless required for security or compliance purposes. Educational oversight and content responsibility remain with the organizations that administer their classrooms through our platform.

We do not sell, rent, or trade personal information. We may disclose information only in limited and specific circumstances — to comply with legal obligations, to respond to lawful requests from governmental authorities, to enforce our Terms of Service, to prevent fraud or misuse of the platform, or to protect the rights, property, or safety of our users and the public.

Where necessary for operating the platform, information may be processed by trusted third-party service providers. Such providers are bound by strict confidentiality agreements and are permitted to process data only to the extent required to deliver their services to us.

We implement reasonable technical and organizational safeguards to protect your data. These measures include encrypted HTTPS communication across all platform interactions, secure session management, password hashing, role-based access controls, organization-level data isolation, and token-based authentication using JWT standards.

We retain personal data for as long as your account remains active, for as long as required to meet our security and compliance obligations, and for as long as necessary to resolve disputes or enforce our agreements with users and organizations. Organizations may submit a formal request for deletion of their institutional data. Certain system logs may be retained for a longer period solely for security auditing purposes.

Depending on the laws applicable in your jurisdiction, you may have the right to request access to the personal information we hold about you, correction of any inaccurate or incomplete data, deletion of your account and associated personal data, or data portability where such rights are recognized under applicable law. To submit any of these requests, please contact us using the information provided in the Contact section of this policy.

ClassGrid may be used by students who are minors, under the supervision of their educational institutions. Organizations that deploy ClassGrid are responsible for obtaining any parental or guardian consent required by applicable law before enrolling minor students on the platform. We do not knowingly collect personal information directly from children without appropriate institutional oversight in place.

If the platform is accessed from outside India, your data may be processed in jurisdictions where our infrastructure operates. These jurisdictions may have different data protection laws than your home country. By using ClassGrid, you consent to such processing as described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant factors. When we do, we will post the updated version on this page with a revised "Last Updated" date. Your continued use of the ClassGrid platform after any such changes constitutes your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed of how we protect your information.

When you purchase a subscription or make any payment to upgrade to the Pro Plan on ClassGrid, your payment is processed securely via supported UPI gateways, payment links, or verified third-party payment processors (e.g., Razorpay).

We do NOT process, handle, or store full credit card numbers, debit card details, UPI PINs, or banking passwords on ClassGrid servers at any time. All sensitive financial transactions are managed directly by your banking app or the secure third-party payment gateway.

To verify and provision your subscription, maintain accurate billing records, and provide customer support, we may collect and store non-sensitive transaction data. This includes your Transaction ID (e.g., UPI Reference Number), uploaded payment screenshots (used solely for payment verification), the payer's name associated with the UPI ID, your billing email address, and subscription metadata (such as plan type, amount paid, and activation/expiry dates).

We implement strict access controls and data protection measures to secure any stored billing metadata and payment proofs. We and our required payment partners comply with applicable financial regulations and data protection laws, including data localization guidelines mandated by the Reserve Bank of India (RBI) for payment processing.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please reach out to us. We are committed to addressing your concerns promptly and transparently.