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support you need
Whether you're an existing institution needing technical assistance or a prospective partner with questions, we're here to help.
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Submit a ticket for technical issues, academic queries, or any other support needs. Our team will respond as soon as possible.
Select a Category
Quickly route your ticket to the correct department.
Technical Support
Troubleshoot software errors and platform bugs.
ERP Assistance
Help with admission, fee, and student data modules.
Billing & Subscription
Manage your invoices, plans, and payments.
Attendance & Biometric
Hardware integration and sync issues.
Examination Systems
Admit cards, marksheets, and grading setups.
Compliance & NAAC/NBA
Report generation and data formatting.
API & Integrations
Webhooks, custom endpoints, and 3rd party sync.
AI Assistant Issues
Queries regarding the intelligent platform assistant.
Admissions & CRM
Lead tracking, applications, and enrollment queries.
Timetable & Scheduling
Class scheduling, faculty allocation, and conflicts.
Library & Resources
Book inventory, issue/return, and digital assets.
HR & Payroll
Staff attendance, salary slips, and leave management.
Account & Login
Password resets, multi-factor authentication, and login errors.
Profile & Settings
Updating personal info, notification preferences, and display issues.
Mobile App Issues
Sync errors, push notifications, and app crashes on iOS/Android.
Document Uploads
File format errors, size limits, and document viewing problems.
Live Classes & Video
Camera/mic permissions, screen sharing, and connection drops.
Assignments & Grading
Late submissions, file attachments, and grade visibility.
Chat & Messaging
Message delivery failures, group chats, and read receipts.
Browser & Performance
Slow loading times, caching issues, and browser compatibility.
